I very rarely take time from my hectic schedule to write letters of compliment, however, I feel the need to share my experience with your company over the last 2 months.
First off, I was impressed with the friendliness of your “guys” at the Home Show in October and signed up for an estimate. (I also signed up at 3 other window companies, being sure I shopped around for the best deal on this large investment.) I scheduled all four companies to come out on the same day. I believe your representative was named “Art”. He was very professional and courteous and best of all, did NOT pressure me into ordering anything, handing over a credit card, etc. This is compared to some VERY “sleazy” salesmen from the other companies, whom I could barely get to leave my home!
Later I stopped by your showroom and met “Haylee”. She is very nice, professional and seemed very on top of things. I was able to see the various products you offer and made my decision that I was going with your company. Part of this decision was based on the fact that the bid was one of the lowest I received. (As a matter of fact, the bid was low enough that I decided to also replace the sliding glass doors along with the windows.)
Your installers, Sid and Tony were extremely nice and professional. They did such an amazing job with installation. I get comments all the time on the job they did caulking the windows. It took the expected 3 days to get everything installed, but they took the time to ensure everything was cleaned up each day, and was in perfect working condition.
In short, I was incredibly impressed with your company and have told neighbors and friends to not waste their time getting other bids, but to call you directly. If I did have one suggestion, I guess that would be that when Art came to do an estimate, it would have been nice to see samples of the windows, instead of just getting brochures. (That would have saved me a trip to the showroom.) Again, just a suggestion.
Thanks again for giving my home more curb appeal, making it more efficient, and making it all painless for me! Feel free to share this letter with potential clients.
Dear Mr. Olander:
We live I a society in which no one hesitates to file a complaint. This is why I wanted to send this immediately. I am writing to compliment the team that installed my replacement windows today. Your team displayed respect and professionalism that is hard to find nowadays. The team arrived on time. Each balanced each other with coordinating the installation and sealing so that everything was complete in an orderly manner. There was not an area worked that they didn’t clean up. The team was very personable. I felt as though I was their priority and they made sure I was satisfied with everything before I signed the paperwork. Sid took the time to answer my questions. I understand from Sid that I will be receiving a call to schedule time for a Milgard representative to come and fix one lock as well as install better fitting screens. The fellows were a pleasure to have work in my house. I would have no hesitation recommending your company and installation team. In fact, a friend of mine has had hired several contractors in the past and stated that your team was superb and will also recommend Olander’s to the residents in Oro Valley.
I am writing this letter to tell you of the satisfaction my wife and I have with the recent installation of new double-paned, low-E windows and sliding doors at our eastside residence this past Friday. I have enclosed a collage of the progress of the work all accomplished in one day by Sid and Gary. Extra copies of the collage were made for each of them.
Pat, these two workmen were among the most courteous, cheerful, hard-working and professional people that we have had at our home. They were conscientious and treated the job as though they were doing the installation at their homes with relatives looking on. Their dedication to finishing the job without ‘cutting cornors’ was very much apprciated and they put in a long day to accomplish that.
As you can see from the pictures, the windows and doors look great and appear to be as efficient as you presented them. If you would like to use these pictures as a visual record of customer satisfaction, please feel free to do so. And if you would like for me to transfer the pictures onto a CD for future use, I would be happy to do so.
Please give Sid and Gary our thanks for a ‘job well done’.
Tom & Charlotte
Nancy and I wanted to take the time to send this short note of appreciation. We had all of our windows and doors replaced by your company at our forty year old home. the work was done when it was promised, and the execution was exceptional.
We are very pleased with the quality of product that was selected, but most of all, the workmanship of the installation of the windows and doors by Sid & Gary could not have been better. They were timely, professional and meticulous. Start to finish. We will recommend your company to all interested parties.
John & Nancy